Job IntakeHouse cleaning
First estimate in minutes for house cleaning
Customers answer a few questions on your website, day or night: the size of the home, how often, pets and the date they want. You get a job report by email.
On your website
What your customer sees
A homeowner taps "Get a free estimate" and the chat opens. It asks one question at a time and takes photos straight from the phone camera.
- Chat: Hi! I'm the automated intake assistant for Elwha Mimulus Cleaning. I'll ask a few quick questions so the team has everything they need, then they'll get back to you. What do you need done?
- Customer: A move-out clean. We're leaving our rental at the end of the month.
- Chat: Got it. What's the ZIP code of the home?
- Customer: 98103
- Chat: Thanks, that's in the service area. How many bedrooms and bathrooms, and about how many square feet?
- Customer: 2 bed, 1 bath, about 900 square feet. It will be empty.
- Chat: That helps. If you can, add a photo of the kitchen and the bathroom as they are now. You can add up to 5.
House cleaning questions
The questions it asks for house cleaning jobs
Each trade gets its own question set. These are the ones for house cleaning work.
- 01
Kind of cleaning
Standard, deep, move-in or move-out, recurring, or after a remodel
- 02
Size of the home
Bedrooms, bathrooms and roughly how many square feet
- 03
How often
One time, weekly, every two weeks or monthly
- 04
Pets and special care
Pets in the home, areas to skip, surfaces that need care
- 05
Lived in or empty
An empty home changes the time and the checklist
- 06
The date
The day or week they want the cleaning
- 07
Photos, if they like
The kitchen, a bathroom and any spot that needs extra attention
- 08
ZIP code
Checked against your service area before anything else
Photos
Photos it asks for
The chat asks for each photo by name, with a short tip. Customers can add up to 5.
-
The kitchen
Counters, sink and stove as they are now
-
A bathroom
The tub or shower, sink and floor
-
Any spot that needs extra care
No need to tidy first
The job report
What you get
A job report by email for every request, with the answers, the photos and a suggested range from your price list. The customer sees no price until you approve it.
Move-out clean, empty 2 bed 1 bath rental, about 900 sq ft
Urgency: Planned- Customer
- Sam Whitfield
- Phone
- (555) 010-0108
- [email protected]
- ZIP
- 98103
$350 to $650
Matched: Move-in or move-out cleaning Approve and send to customer The customer sees nothing until you approve.-
Urgency up top
The job in one line, marked Planned or Emergency.
Move-out clean, empty 2 bed 1 bath rental, about 900 sq ft
Urgency: Planned -
Questions to ask on the call
Based on what the customer said and what is still missing.
Ask on the call
- Inside the oven, fridge and cabinets too?
- Any carpet that needs shampooing?
- How will the cleaner get in: a lockbox or someone there?
- Is there a landlord checklist to follow?
-
What the photos can't confirm
So you know what to check when you see the job.
What the photos can't confirm
- Grease inside the oven and range hood
- Stains in the carpet
- Hard water buildup in the shower
Urgent calls
Urgent calls
When a homeowner types words like these, the chat stops asking questions and points them to you right away.
- gas smell
- smoke coming from
- sparking
- CO alarm
Shows the call card
A call button with your number, and a line to call 911 if anyone is in danger.
Alerts you
An email marked Possible emergency, with the customer's number when they gave it.
- Chat: Hi! I'm the automated intake assistant for Elwha Mimulus Cleaning. I'll ask a few quick questions so the team has everything they need, then they'll get back to you. What do you need done?
- Customer: When I got to the house to clean I could smell gas in the kitchen.
Please call the team
This could be urgent. If anyone is in danger, or you see fire or smoke or smell gas, call 911 now. Otherwise please call Elwha Mimulus Cleaning right away at (555) 010-0122.
Call (555) 010-0122Elwha Mimulus Cleaning: possible emergency
Possible emergency
Avery Nakamura reported a gas smell in the kitchen at 9:30 AM.
They were told to call you at (555) 010-0122. Their number is (555) 010-0107.
Call Avery Nakamura Open the job report Powered by GKTech SolutionsFAQ
Questions owners ask
Something else on your mind? Ask us when you try the demo.
Will it work with my website?
Most likely. Job Intake is added to your site as a short script tag or a "Get a free estimate" button, and the chat opens on top of your page. If your website lets you add a snippet of code, it can run there. If you are not sure, we check it with you.
Who sees the price?
You do, first. The job report suggests a range from your own price list. The customer sees a price only after you tap Approve and send.
What if it's an emergency?
When a customer types words like gas smell or smoke coming from the dryer, the chat stops asking questions and shows a card with your phone number and a line to call 911 if anyone is in danger. Cleanup after a flood or sewage, mold and biohazards gets a fixed reply that points to a specialist, and the chat carries on with any other cleaning.
What does setup take?
We set it up with you: your service area, the questions for your trade, your price list and the inbox for job reports. On your website it is one script tag or button.
What happens to customer data?
Each business's requests are stored separately, and the details go only to that business. Photos are kept in private storage, and the link in each job report is signed and expires.
Live demo
Try it as a customer
Play the homeowner. The job report goes to your inbox, the way your customers' requests would reach you.
- 01Tell us where to send the report
- 02Answer as a homeowner on an example business site
- 03Open the job report in your email
Demo running
You're the homeowner now
Answer the way your customers would. When you send the request, the job report goes to your inbox.
- 01Describe a job, for example a move-out clean or cleaning every two weeks
- 02Add a photo or two from your phone
- 03Send it, then check your email
The demo is open
Check your inbox.
The job report for this demo is on its way to .
The request isn't sent yet.
The job report goes to after you tap Send to the team at the end of the chat.
You've run a few demos today. Come back tomorrow, or book a call and we'll walk you through it.
Example screens use fictional businesses and demo data.