Job IntakeGarage doors
First estimate in minutes for garage door jobs
Springs, openers, doors off track and new doors. Homeowners answer a few questions on your website, day or night, and add photos taken from the floor. You get a job report by email.
On your website
What your customer sees
A homeowner taps "Get a free estimate" and the chat opens. It asks one question at a time and takes photos straight from the phone camera.
- Chat: Hi! I'm the automated intake assistant for Hinman Larix Garage Doors. I'll ask a few quick questions so the team has everything they need, then they'll get back to you. What do you need done?
- Customer: I heard a loud bang in the garage and now the door won’t open. I think a spring broke.
- Chat: Got it. What's the ZIP code where the door is?
- Customer: 98058
- Chat: Thanks, that's in the service area. Is anyone or anything under the door right now, and is a car stuck inside the garage?
- Customer: No one is near it. My car is inside, but I can use the other car today.
- Chat: That helps. If you can, add a photo of the inside of the door from the garage floor. Please don't touch the springs or cables. You can add up to 5.
Garage doors questions
The questions it asks for garage door jobs
Each trade gets its own question set. These are the ones for garage door work.
- 01
What is wrong
A broken spring, the opener, a door off track or stuck, a dented panel, or a new door
- 02
Anyone or anything under the door
And whether a car is stuck inside, so you know how fast to call back
- 03
Where the door is stuck
Open, closed or partway, and whether the opener still runs
- 04
Door size and material
Single or double; steel, wood, or aluminum and glass
- 05
Opener and ages
The opener brand, and roughly how old the door and opener are
- 06
Timing
Today, this week, or just planning
- 07
Photos from the floor
The door from the driveway and from inside; springs and cables stay untouched
- 08
ZIP code
Checked against your service area before anything else
Photos
Photos it asks for
The chat asks for each photo by name, with a short tip. Customers can add up to 5.
-
The door from the driveway
The whole door, closed or where it stopped
-
Inside, from the garage floor
The opener, the rail and the tracks; springs and cables stay untouched
-
Damaged panels
Dents or cracks, from outside
-
The opener label
Brand and model, read from the floor
The job report
What you get
A job report by email for every request, with the answers, the photos and a suggested range from your price list. The customer sees no price until you approve it.
Broken torsion spring, double steel door stuck closed
Urgency: Soon- Customer
- Lee Andersen
- Phone
- (555) 010-0120
- [email protected]
- ZIP
- 98058
$250 to $450
Matched: Broken spring Approve and send to customer The customer sees nothing until you approve.-
Urgency up top
The job in one line, marked Planned or Emergency.
Broken torsion spring, double steel door stuck closed
Urgency: Soon -
Questions to ask on the call
Based on what the customer said and what is still missing.
Ask on the call
- One spring or two, and how old is the door?
- Replace both springs while we are there?
- Do the cables look frayed or off the drums?
- Should we check the opener settings after?
-
What the photos can't confirm
So you know what to check when you see the job.
What the photos can't confirm
- Spring size and wire gauge
- Cable and drum condition
- Whether the opener was strained
Urgent calls
Urgent calls
When a homeowner types words like these, the chat stops asking questions and points them to you right away.
- door fell on
- came down on the car
- door is hanging over the car
- trapped under the door
- spring snapped and stuck open
- opener sparking
Shows the call card
A call button with your number, and a line to call 911 if anyone is in danger.
Alerts you
An email marked Possible emergency, with the customer's number when they gave it.
- Chat: Hi! I'm the automated intake assistant for Hinman Larix Garage Doors. I'll ask a few quick questions so the team has everything they need, then they'll get back to you. What do you need done?
- Customer: The garage door came down on the car and it is hanging by one cable.
Please call the team
This could be urgent. If anyone is in danger, or you see fire or smoke or smell gas, call 911 now. Don't touch the springs, cables or brackets, and keep people, pets and cars clear of the door. Otherwise please call Hinman Larix Garage Doors right away at (555) 010-0156.
Call (555) 010-0156Hinman Larix Garage Doors: possible emergency
Possible emergency
Jamie Okoro reported a garage door down on a car, hanging by one cable, at 7:55 AM.
They were told to call you at (555) 010-0156. Their number is (555) 010-0119.
Call Jamie Okoro Open the job report Powered by GKTech SolutionsFAQ
Questions owners ask
Something else on your mind? Ask us when you try the demo.
Will it work with my website?
Most likely. Job Intake is added to your site as a short script tag or a "Get a free estimate" button, and the chat opens on top of your page. If your website lets you add a snippet of code, it can run there. If you are not sure, we check it with you.
Who sees the price?
You do, first. The job report suggests a range from your own price list. The customer sees a price only after you tap Approve and send.
What if it's an emergency?
When a customer types words like door fell on, door is hanging over the car or trapped under the door, the chat stops asking questions and shows a card with your phone number, a line to call 911 if anyone is in danger, and a line not to touch the springs, cables or brackets. You get an email marked Possible emergency, with their number when they gave it.
What does setup take?
We set it up with you: your service area, the questions for your trade, your price list and the inbox for job reports. On your website it is one script tag or button.
What happens to customer data?
Each business's requests are stored separately, and the details go only to that business. Photos are kept in private storage, and the link in each job report is signed and expires.
Live demo
Try it as a customer
Play the homeowner. The job report goes to your inbox, the way your customers' requests would reach you.
- 01Tell us where to send the report
- 02Answer as a homeowner on an example business site
- 03Open the job report in your email
Demo running
You're the homeowner now
Answer the way your customers would. When you send the request, the job report goes to your inbox.
- 01Describe a job, for example a broken spring or a new opener
- 02Add a photo or two from your phone
- 03Send it, then check your email
The demo is open
Check your inbox.
The job report for this demo is on its way to .
The request isn't sent yet.
The job report goes to after you tap Send to the team at the end of the chat.
You've run a few demos today. Come back tomorrow, or book a call and we'll walk you through it.
Example screens use fictional businesses and demo data.