GKTech Solutions

Job IntakePlumbing

First estimate in minutes for plumbing jobs

Homeowners answer a few questions on your website, day or night, and add photos of the leak or water heater. You get a job report by email.

Try the demo See a sample job report

Answers requests 24/7 on your website

Plumber working on the pipes under a sink Wrench on a water heater supply line

On your website

What your customer sees

A homeowner taps "Get a free estimate" and the chat opens. It asks one question at a time and takes photos straight from the phone camera.

  • One question at a time, in plain words
  • Checks the ZIP code against your service area
  • Up to 5 photos per request
  • Day and night, weekends included
Teasel Brook PlumbingFree estimate request
  • Chat: Hi! I'm the automated intake assistant for Teasel Brook Plumbing. I'll ask a few quick questions so the team has everything they need, then they'll get back to you. What do you need done?
  • Customer: Our water heater is making a popping noise and there's a little water on the floor under it.
  • Chat: Got it. What's the ZIP code where the work would be done?
  • Customer: 98031
  • Chat: Thanks, that's in the service area. Is it gas or electric, and do you know how many gallons? It's usually on a sticker on the side.
  • Customer: Gas, 50 gallons I think. We moved in 12 years ago and it was here then.
  • Chat: That helps. If you can, add a photo of the label and one of the whole tank with the pipes on top. You can add up to 5.
Example Teasel Brook Plumbing, mid-conversation

Plumbing questions

The questions it asks for plumbing jobs

Each trade gets its own question set. These are the ones for plumbing work.

  1. 01

    What needs doing

    A leak, a clog, the water heater, a fixture or the sewer line

  2. 02

    Is water leaking right now

    And whether the main shutoff is closed, so you know how fast to call back

  3. 03

    Where the problem is

    Kitchen, bathroom, basement, crawl space, yard or the water heater area

  4. 04

    Water heater details

    Gas or electric, tank size in gallons, and the year on the label

  5. 05

    Age of the home

    A rough year is enough; older homes can mean older pipe types

  6. 06

    Has it happened before

    A drain that backs up again and again points to the main line

  7. 07

    Timing

    As soon as possible, in the next few weeks, or just planning

  8. 08

    ZIP code

    Checked against your service area before anything else

Photos

Photos it asks for

The chat asks for each photo by name, with a short tip. Customers can add up to 5.

  1. Water spraying from a leaking hose fitting

    Where the water is

    The leak, drip or puddle, with something nearby for scale

  2. Pipes and fittings under a sink

    Under the sink or behind the toilet

    The pipes and shutoff valves in one shot

  3. Old gas water heater with its gas valve and rating labels

    The water heater label

    The sticker with brand, gallons and the date

  4. Water heater supply line with a wrench on the fitting

    The whole water heater

    Floor to top, with the pipes above it

The job report

What you get

A job report by email for every request, with the answers, the photos and a suggested range from your price list. The customer sees no price until you approve it.

Teasel Brook Plumbing · today 7:42 PMJob report

Gas water heater replacement, 50 gallon tank leaking at the base

Urgency: Soon
Customer
Casey Lund
Phone
(555) 010-0154
ZIP
98031
Suggested from your price list:

$1,800 to $3,800

Matched: Water heater replacement Approve and send to customer The customer sees nothing until you approve.
Example Owner job report, top of the page

  1. Urgency up top

    The job in one line, marked Planned or Emergency.

    Gas water heater replacement, 50 gallon tank leaking at the base

    Urgency: Soon

  2. Questions to ask on the call

    Based on what the customer said and what is still missing.

    Ask on the call

    • Is the gas shutoff at the tank easy to reach?
    • Is there a drain pan and an expansion tank?
    • Would they consider a tankless or heat pump unit?
    • Is the space tight, such as a closet or crawl space?

  3. What the photos can't confirm

    So you know what to check when you see the job.

    What the photos can't confirm

    • Venting condition and type
    • Seismic strapping to current code
    • Condition of the gas line and shutoff

Urgent calls

Urgent calls

When a homeowner types words like these, the chat stops asking questions and points them to you right away.

  • water everywhere
  • burst pipe
  • flooding
  • sewage
  • can't shut off
  • ceiling dripping
  • gas smell

  • Shows the call card

    A call button with your number, and a line to call 911 if anyone is in danger.

  • Alerts you

    An email marked Possible emergency, with the customer's number when they gave it.

Teasel Brook PlumbingFree estimate request
  • Chat: Hi! I'm the automated intake assistant for Teasel Brook Plumbing. I'll ask a few quick questions so the team has everything they need, then they'll get back to you. What do you need done?
  • Customer: A pipe burst under the kitchen sink and there's water everywhere.

Please call the team

This could be urgent. If anyone is in danger, or you see fire or smoke or smell gas, call 911 now. Otherwise please call Teasel Brook Plumbing right away at (555) 010-0118.

Call (555) 010-0118
Example What the customer sees
Inbox

Teasel Brook Plumbing: possible emergency

Job Intake for Teasel Brook Plumbingto me · 7:43 PM

Possible emergency

Taylor Brandt reported a burst pipe with water spreading across the kitchen at 9:15 PM.

They were told to call you at (555) 010-0118. Their number is (555) 010-0171.

Call Taylor Brandt Open the job report Powered by GKTech Solutions
Example The alert you get

By the numbers

By the numbers

FAQ

Questions owners ask

Something else on your mind? Ask us when you try the demo.

Will it work with my website?

Most likely. Job Intake is added to your site as a short script tag or a "Get a free estimate" button, and the chat opens on top of your page. If your website lets you add a snippet of code, it can run there. If you are not sure, we check it with you.

Who sees the price?

You do, first. The job report suggests a range from your own price list. The customer sees a price only after you tap Approve and send.

What if it's an emergency?

When a customer types words like burst pipe, water everywhere or sewage, the chat stops asking questions and shows a card with your phone number and a line to call 911 if anyone is in danger. You get an email marked Possible emergency, with their number when they gave it.

What does setup take?

We set it up with you: your service area, the questions for your trade, your price list and the inbox for job reports. On your website it is one script tag or button.

What happens to customer data?

Each business's requests are stored separately, and the details go only to that business. Photos are kept in private storage, and the link in each job report is signed and expires.

Live demo

Try it as a customer

Play the homeowner. The job report goes to your inbox, the way your customers' requests would reach you.

  1. 01Tell us where to send the report
  2. 02Answer as a homeowner on an example business site
  3. 03Open the job report in your email

Your details

We use your details to send the report and follow up about Job Intake. Privacy policy.

Example screens use fictional businesses and demo data.

Try the demo