Job IntakeProperty management
Maintenance requests with the unit, photos and urgency up front
Tenants answer a few questions on your website, day or night, and add photos of the problem. Your team gets a report by email.
On your website
What your tenants see
- Chat: Hi! I'm the automated intake assistant for Duckabush Salix Property Management. I'll ask a few quick questions so the team has everything they need.If you smell gas or see fire, leave now and call 911 and your gas utility. This form is not monitored live.What needs fixing?
- Tenant: The kitchen sink is leaking under the cabinet.
- Chat: Got it. Which property and unit is it?
- Tenant: Sample Apartments, unit 3B.
- Chat: Got it. Which property and unit is it?
- Tenant: Sample Apartments, unit 3B.
- Chat: Thanks. Is water coming out right now, and is it reaching the floor or the unit below?
- Tenant: It drips when I run the tap. The cabinet floor is wet.
-
- Chat: That helps. May the maintenance team enter if you're not home, after the usual notice?
The maintenance report
What you get
Every request arrives with the property and unit, what's wrong, the tenant's permission to enter and the best times for a visit. Photos come attached, with a note on what they can't show. Each request is sorted into the repair-timing category from Washington's landlord-tenant law, with the time it came in, and a suggested vendor from your own list.
Owner inquiries arrive in their own report, kept apart from maintenance.
Maintenance request: Sample Apartments, Unit 3B (72-hour)
Example
Kitchen sink leaking under the cabinet
72-hour category (RCW 59.18.070)
Received 7:42 PM Nov 6
Property and unit
- Property
- Sample Apartments
- Unit
- Unit 3B
Issue
- Category
- Plumbing
- Where
- Under the kitchen sink
- Started
- Today
- What happens
- Drips when the tap runs; cabinet floor wet
- Affects
- This unit only
Permission to enter
- If not home
- Yes, after the usual notice
- Pets
- No pets
- Best times
- Weekday mornings
Suggested vendor
- Category
- Plumbing
- Vendor
- [Plumbing vendor from your list]
Looked up from your own vendor list by category.
Photos · 1
Shows: a pipe under the sink.
Can't confirm from photos: whether the drain line or the supply line is leaking.
Questions for the follow-up
- Is the shutoff valve under the sink working?
- Is any water reaching the unit below?
Tenant's own words
"The kitchen sink is leaking under the cabinet. It drips when I run the tap. The cabinet floor is wet."
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If it can't wait
Urgent requests
Requests that mention water that won't stop, gas, heat or a lockout are flagged as urgent. The tenant sees your emergency number with a button to call, and your team gets an alert by email. Every chat opens with a line telling tenants to call 911 and the gas utility for gas or fire. It doesn't replace 911 or your emergency line.
- water that won't stop
- gas
- heat
- lockout
Shows the call card
Your emergency number with a button to call.
Alerts your team
An email alert as the request comes in.
- Chat: Hi! I'm the automated intake assistant for Duckabush Salix Property Management. I'll ask a few quick questions so the team has everything they need.If you smell gas or see fire, leave now and call 911 and your gas utility. This form is not monitored live.What needs fixing?
- Tenant: We have had no heat since this morning.
Please call the office
This sounds urgent. Please call Duckabush Salix Property Management now at (555) 010-0182. Your request is also being sent.
Call (555) 010-0182See it with your own properties.
We set up the questions, your property list and your vendor list, then add it to your website.
Live demo
Try it as a tenant
Play the tenant. The maintenance report goes to your inbox, the way your tenants' requests would reach you.
- 01Tell us where to send the report
- 02Answer as a tenant on an example property manager site
- 03Open the maintenance report in your email
Demo running
You're the tenant now
Answer the way your tenants would. When you send the request, the maintenance report goes to your inbox.
- 01Describe a repair, for example a leak or no heat
- 02Add a photo or two from your phone
- 03Send it, then check your email
The demo is open
Check your inbox.
The job report for this demo is on its way to .
The request isn't sent yet.
The job report goes to after you tap Send to the team at the end of the chat.
You've run a few demos today. Come back tomorrow, or book a call and we'll walk you through it.
Example screens use fictional businesses and demo data.