GKTech Solutions

Job IntakeWater damage

First estimate in minutes for water damage jobs

Homeowners answer a few questions on your website, day or night, and add photos of the wet areas. Water that is still coming in goes straight to your phone number. You get a job report by email.

Try the demo See a sample job report

Answers requests 24/7 on your website

Flooded residential street lined with raised houses Flooded street with storm debris in front of houses Damaged ceiling and wall opened up to the framing

On your website

What your customer sees

A homeowner taps "Get a free estimate" and the chat opens. It asks one question at a time and takes photos straight from the phone camera.

  • One question at a time, in plain words
  • Checks the ZIP code against your service area
  • Up to 5 photos per request
  • Day and night, weekends included
Toutle Cinclus RestorationFree estimate request
  • Chat: Hi! I'm the automated intake assistant for Toutle Cinclus Restoration. I'll ask a few quick questions so the team has everything they need, then they'll get back to you. What do you need done?
  • Customer: The dishwasher leaked overnight. The kitchen floor is wet and the ceiling below has a stain.
  • Chat: Got it. What's the ZIP code where the work would be done?
  • Customer: 98375
  • Chat: Thanks, that's in the service area. Is water still coming in, or has the source been stopped?
  • Customer: Stopped. We shut off the valve under the sink and it's not dripping anymore.
  • Chat: That helps. If you can, add a photo of the kitchen floor from the doorway and one of the ceiling stain below. Please stay away from any outlets near the water. You can add up to 5.
Example Toutle Cinclus Restoration, mid-conversation

Water damage questions

The questions it asks for water damage jobs

Each trade gets its own question set. These are the ones for water damage work.

  1. 01

    What happened

    A burst pipe, an appliance leak, water from outside, a sewer backup or mold

  2. 02

    Is water still coming in

    Active water goes straight to your phone number, before any other question

  3. 03

    Where and how big

    Which rooms and floors, and roughly how many feet across

  4. 04

    Clean or dirty water

    A supply line, or a toilet, sewer or outside flood, which changes the job

  5. 05

    When it started

    Hours or days ago, so you know how long it has been wet

  6. 06

    Insurance

    Whether they have called their insurer or plan to file a claim

  7. 07

    Photos of the wet areas

    Each room from the doorway, and stains on ceilings or walls

  8. 08

    ZIP code

    Checked against your service area before anything else

Photos

Photos it asks for

The chat asks for each photo by name, with a short tip. Customers can add up to 5.

  1. Water stain in the corner of a ceiling

    Stains on ceilings or walls

    The stain and the room around it

  2. Ceiling plaster fallen away to the lath

    Damage up close

    Sagging, bubbling or fallen drywall or plaster

  3. Dark water streaks running down a wall

    Walls where water ran

    Streaks, swelling or mold along the wall

  4. Where the water came from

    Only if it is safe to look; stay out of standing water and away from outlets

The job report

What you get

A job report by email for every request, with the answers, the photos and a suggested range from your price list. The customer sees no price until you approve it.

Toutle Cinclus Restoration · today 7:42 PMJob report

Dishwasher leak, wet kitchen floor and a ceiling stain below

Urgency: Soon
Customer
Morgan Tate
Phone
(555) 010-0104
ZIP
98375
Suggested from your price list:

$1,500 to $5,500

Matched: Water removal and drying Approve and send to customer The customer sees nothing until you approve.
Example Owner job report, top of the page

  1. Urgency up top

    The job in one line, marked Planned or Emergency.

    Dishwasher leak, wet kitchen floor and a ceiling stain below

    Urgency: Soon

  2. Questions to ask on the call

    Based on what the customer said and what is still missing.

    Ask on the call

    • Has the insurer been called, and is there a claim number?
    • Is the floor laminate, vinyl or hardwood, and is it lifting?
    • Is the ceiling below sagging or only stained?
    • Any other rooms or the basement affected?

  3. What the photos can't confirm

    So you know what to check when you see the job.

    What the photos can't confirm

    • Moisture inside the subfloor and walls
    • Whether the ceiling drywall below is soaked through
    • Condition of the cabinet bases

Urgent calls

Urgent calls

When a homeowner types words like these, the chat stops asking questions and points them to you right away.

  • still coming in
  • burst pipe
  • standing water
  • water near the outlets
  • sewage
  • sewer backup
  • ceiling sagging

  • Shows the call card

    A call button with your number, and a line to call 911 if anyone is in danger.

  • Alerts you

    An email marked Possible emergency, with the customer's number when they gave it.

Toutle Cinclus RestorationFree estimate request
  • Chat: Hi! I'm the automated intake assistant for Toutle Cinclus Restoration. I'll ask a few quick questions so the team has everything they need, then they'll get back to you. What do you need done?
  • Customer: A pipe burst upstairs and water is near the outlets in the hallway.

Please call the team

This could be urgent. If anyone is in danger, or you see fire or smoke or smell gas, call 911 now. If water is near outlets, cords or the electrical panel, stay out of the water. Otherwise please call Toutle Cinclus Restoration right away at (555) 010-0148.

Call (555) 010-0148
Example What the customer sees
Inbox

Toutle Cinclus Restoration: possible emergency

Job Intake for Toutle Cinclus Restorationto me · 7:43 PM

Possible emergency

Robin Akers reported a burst pipe with water near the hallway outlets at 11:05 PM.

They were told to call you at (555) 010-0148. Their number is (555) 010-0103.

Call Robin Akers Open the job report Powered by GKTech Solutions
Example The alert you get

By the numbers

By the numbers

FAQ

Questions owners ask

Something else on your mind? Ask us when you try the demo.

Will it work with my website?

Most likely. Job Intake is added to your site as a short script tag or a "Get a free estimate" button, and the chat opens on top of your page. If your website lets you add a snippet of code, it can run there. If you are not sure, we check it with you.

Who sees the price?

You do, first. The job report suggests a range from your own price list. The customer sees a price only after you tap Approve and send.

What if it's an emergency?

When a customer types words like burst pipe, standing water or water near the outlets, the chat stops asking questions and shows a card with your phone number, a line to call 911 if anyone is in danger, and a line to stay out of water near outlets. You get an email marked Possible emergency, with their number when they gave it.

What does setup take?

We set it up with you: your service area, the questions for your trade, your price list and the inbox for job reports. On your website it is one script tag or button.

What happens to customer data?

Each business's requests are stored separately, and the details go only to that business. Photos are kept in private storage, and the link in each job report is signed and expires.

Live demo

Try it as a customer

Play the homeowner. The job report goes to your inbox, the way your customers' requests would reach you.

  1. 01Tell us where to send the report
  2. 02Answer as a homeowner on an example business site
  3. 03Open the job report in your email

Your details

We use your details to send the report and follow up about Job Intake. Privacy policy.

Example screens use fictional businesses and demo data.

Try the demo